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1. Refund Policy

At DentureSet, your satisfaction is our priority. If you’re not fully happy with your purchase, we provide hassle-free refunds under the following conditions:

1.1 Refund Eligibility

• Items must be in unused, original condition with tags and packaging.
• Refund requests must be submitted within 30 days of delivery.
• Proof of purchase is required.
• Returns must be sent with a trackable shipping method and tracking number provided.

1.2 Non-Refundable Items

• Perishable goods (e.g., food, flowers).
• Digital downloads or e-gift cards.
• Customized or personalized products.
• Items labeled as Final Sale.
• Products damaged due to misuse or mishandling.

1.3 Refund Process

Refunds are processed within 7–10 business days after receiving your return. The amount will be credited to your original payment method, and a confirmation email will follow.

1.4 Fees & Deductions

• Original shipping costs are non-refundable unless the product was incorrect or defective.
• Return shipping is at the customer’s expense unless the error is ours.
• Restocking fees may apply in some cases. You will be informed in advance.

2. Cancellation Policy

We understand circumstances may change. You can cancel your order under these conditions:

2.1 Cancellation Terms

• Cancellation requests must be made before the order is processed or shipped.
• Custom or made-to-order items cannot be canceled once production has started.
• Orders already shipped cannot be canceled—but you may still initiate a return.

2.2 How to Cancel

To request a cancellation, please reach out via our Contact Us page. Our support team will confirm eligibility and guide you through the process.

2.3 Cancellation Fees

• If the order has already shipped, cancellation will be processed as a return.
• Return shipping charges apply for post-dispatch cancellations.

3. Exchange Policy

If you received an incorrect or defective product, we will replace it at no additional cost. Contact us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

• Items must be unused and in original packaging.
• Exchanges depend on stock availability.
• We provide prepaid return labels for approved exchanges caused by our error.

4. Need Help?

For any questions about refunds, cancellations, or exchanges, please visit our Contact Us page. We’re here to make your shopping experience smooth and worry-free.